Terms and conditions of contract

1. Introduction

These General Contracting Conditions apply to the provision of translation services that, through this website, are marketed NIF/CIF: , (hereinafter the Advertiser or Supplier), whose contact information is found in the Legal Notice that is integrated into this Website. Please read these General Conditions and our (Legal Notice, Privacy Policy and Cookies Policy) carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and our Privacy and Cookies Policy, an essential requirement for contracting the services.

2. The User

Access, navigation and use of the Website confers the status of user, who assumes responsibility for correct use of the website to only make queries and legally valid purchases or acquisitions.

If a false or fraudulent purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.

The Website is aimed mainly at Users residing in Spain, and the Provider does not ensure that the Website complies with the laws of other countries, either totally or partially and declines all responsibility that may arise from said access, nor does it ensure provision of services outside Spain.

3. Hiring

3.1 Subjective requirements. Those individuals, adults, or legal entities may contract the Services. In the case of a legal entity, the request for the Services must be carried out by an attorney-in-fact or a duly authorized legal representative of the company.

3.2 Application data. The applicant is responsible for ensuring that both the data incorporated in the contracting of services and related orders through the Website and the business email, as well as other data related to billing and payment of services, are true and accurate, committing to communicate to the Supplier, as soon as possible, all changes relating to them.

3.3 Denial. The Supplier reserves the right to accept or reject any Contract, as long as it verifies that the data provided is contrary to the truth and/or inaccurate, considers that the request made does not comply with the terms set out in the Contract Conditions and/or or damages or may damage its corporate image or be contrary to the commercial purposes pursued by it.

3.4 Acceptance. It will be understood that a Procurement has been accepted when the applicant receives confirmation of acceptance from the Supplier. To contract through the Website, you must choose between the services offered, check the order summary, complete the requested customer and billing information, accept these General Conditions, or any particular conditions applicable to the service.

4. Purchase or acquisition process

Once the acquisition procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. Likewise, the User can, if they wish, obtain a copy of their paper invoice, by requesting it from the Supplier.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the provision of the services in question and taking into account each case, and recognizes that placing the order for contracting services materializes acceptance. full and complete of the particular conditions applicable to each service.

5. Availability

All orders for Contracting Services received through the Website are subject to availability and/or that no circumstance or cause of force majeure occurs to the provision of the services.

If difficulties arise regarding the provision of a Service, the Provider undertakes to contact the User and refund any amount that may have been paid as payment. This will also apply in cases in which the provision of the Service becomes unfeasible.

6. Orders, prices and payment method

To place an order it is necessary to use the Platform form or via email: info@italofonia.es. Any personal information you provide will be subject to the Italofonia Privacy Policy.

Payment to Italofonia is made by bank transfer to the account number indicated in any comment by Supplier before the Client receives the translated material, the Client will pay Italofonia the additional amounts that are necessary to guarantee that Italofonia receives the total amount that would have received.

The Client can initiate an Order, providing all the necessary information through the platform or via email, including the quality level of its translation, the language pairs to be translated and the Client's reference materials such as standards manuals. of style, glossaries, translation memories (the “Client Reference Materials”).

The prices displayed on the Website are in Euro (€) and include taxes, unless, due to legal requirements, especially with regard to VAT, the Client is exempt or a different issue is indicated or/or applies.

In no case will the Website add additional costs to the price of a service automatically, but only those that the User has voluntarily and freely selected and chosen.

7. Delivery

Italofonia will inform you by email when the projects are translated and ready for delivery.

For approval or rejection after notification of delivery of Italofonia translated projects, the Client will have 120 hours to review the translated works. If the Client does not respond within the 120 hour review period, the projects will be considered “Approved”. Alternatively, the Client may request supervision of the translated projects within the 120-hour review period if it reasonably determines that it does not meet the quality level that was contracted.

Italofonia determines that the translated projects rejected by the Client do not meet the quality level specified in the Order, then Italofonia will correct and resend the translated works as soon as reasonably possible. Italofonia's responsibility will be limited to correcting such errors.

The Client agrees to review any translated project before making the content public, and the Client expressly agrees that Italofonia will have no responsibility or obligation for compensation to the Client regarding the translated projects. If for any reason, attributable to it, the Supplier cannot meet the delivery date, it will contact the User to inform them of this circumstance and the User may choose to continue with the purchase by establishing a new delivery date or cancel the order. with full refund of the price paid.

8. Refunds

In cases in which the User contracts a Service on or through the owner's Website, they are entitled to a series of rights, as listed and described below:

to. Bad translations or errors At Italofonia we ensure that our translations are consistent and accurate. We apply a quality control process to ensure that translations are quality, free of errors and mistranslations.

b. If you find an inaccurate translation or an error in your translated document, please notify us immediately so we can correct it.

c. Refunds: We will not issue a refund if the Client has not provided appropriate style manuals, terminology preferences and/or glossaries.

d. You may reject the translation and request a refund if the poor translation or error is due to our supervision and non-compliance with quality standards.

and. A refund will be issued if the error was due to us not properly reviewing the translated document. The amount of the refund will depend on the extent of the quality committed.

F. -We have no other compensation obligation or other responsibilities other than to correct errors or issue a refund.

g. Missing Pages With our strict quality control process, we ensure that we don't miss anything. But if you receive your translation that is missing a section or page, please notify us immediately by phone or email. We will quickly fix the omission.

h. You can reject the translation of the missing section or page, or request a partial refund corresponding to the missing parts.

Yo. Document Modification, Editing and Integration We accept requests for modifications regarding terminological or contextual preferences that were not provided in the translation and document editing order if the scan shows unclear words.

j. You may request reasonably necessary modifications to the translations carried out, which will be carried out as soon as possible.

k. However, refunds are not made for modification requests, editing of documents for reasons beyond Italofonia and eventual integration of documents will be subject to the preparation and negotiation of a separate quote/budget.

l. Document Layout and Formatting If you have not provided a clear scan of the source document, you cannot be guaranteed that the translation format will be an image that faithfully reproduces 100% of the original. If this problem arises, we cannot offer you a refund.

m. We can only provide you with a plain text translation if the scanned image of the text is blurry.

n. Delivery delays Delivery times will be clearly indicated on each quotation/estimate and are normally based on 2,000 words per day, if the text does not present particular technical complexities or does not require special formatting. You can only request a refund for a late delivery if we do not meet the quoted completion time:

- delays of less than 12 hours from the agreed time: 10% refund

- delays greater than 24 hours from the agreed shipping time: 15% refund

9. Right of withdrawal and cancellation

In the case of requesting the contracting of translation services, upon receiving consideration of remote services, the exceptions provided for in article 103, the consumer's and user's right to withdraw from the contract in the Consolidated Text of the General Law for the Defense of Consumers and Users:

Article 103 Exceptions to the Right of Withdrawal in certain provision of services: “The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with recognition on their part. that you are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal.

The Right of Withdrawal is not unlimited with respect to any service contracted remotely between a consumer and a professional. In the case of the provision of remote services that has already begun, such exercise must be modulated if there is information and express consent of the consumer, that once the service has begun to be provided, the right of withdrawal cannot be exercised in connection with what he says Article 108.3 of the TRLCU “When a consumer and user exercises the right of withdrawal after having made a request in accordance with the provisions of article 98.8 or article 99.3, they will pay the entrepreneur an amount proportional to the part of the service already provided in the moment when you have informed the employer of the exercise of the right of withdrawal, in relation to the total object of the contract. The proportional amount to be paid to the employer will be calculated on the basis of the total price agreed in the contract. In the event that the total price is excessive, the proportional amount will be calculated based on the market value of the part of the service already provided.”

Therefore, The Customer may cancel an Order if the project has not yet been started. To cancel an order, you must contact Italofonia at the email address info@italofonia.es to see if the Order can be cancelled.

If the project that is the subject of the Order has already been started, the Order cannot be cancelled. Italofonia will return the partially translated projects to the Client in accordance with the quality level provided for in the Order after payment of the proportional part of the Service already provided and/or the work performed.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always apply.

10. Guarantees

The Client, as a consumer and user, enjoys guarantees on the Services that can be acquired through this Website, in the terms legally established for each type of Service, with the Supplier being responsible, therefore, for the lack of conformity of the same as manifest within a period of two years from the delivery of the Service. In this sense, it is understood that the Services are compliant provided that: they conform to the description made by the Supplier and possess the qualities presented therein; are suitable for the uses to which Services of the same type are ordinarily intended; and present the usual quality of the same type of Service and that are fundamentally expected of it. When this is not the case with respect to the Services provided to the Client, the Client must proceed as indicated in section 8 Refunds.

11. Disclaimer

Unless otherwise provided by law, the Supplier will not accept any responsibility for the following losses, regardless of their origin:

- Any losses that were not attributable to any breach on your part; business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the Services was formalized between both parties.

Likewise, the Supplier also limits its liability in the following cases:

-The Supplier will act with the utmost diligence in order to make available to the company in charge of transporting the Service that is the subject of the purchase order. However, it is not responsible for damages resulting from malfunctions. And technical failures that, due to fortuitous or other reasons, prevent the normal functioning of the service over the Internet.

In general, The Supplier will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when this is due to events that are beyond its reasonable control, that is, due to force majeure.

12. Complaints and claims

The User can send the Provider their complaints, claims or any other comments they wish to make through the contact information provided in the Legal Notice of this Website.

Likewise, if a dispute arises from the conclusion of this purchase contract between the Supplier and the Customer, the User as a consumer may request an extrajudicial dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council. , of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/od